shipping policies


Shipping Policy

Thank you for shopping at Kweensempire! We are committed to delivering your order accurately, in good condition, and always on time.

Processing Time

  • All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.


Shipping and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  •  Delivery delays can occasionally occur due to unforeseen circumstances. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email containing tracking information once your order has shipped. The tracking number will be active within 24 hours or sooner(not including weekends)

Customs, Duties, and Taxes

  • Kweensempire is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

  • Kweensempire is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.



Returns Policy

  • We are currently not doing any exchange or returns so please be sure of the size you are ordering


Questions

  •  If you have any questions about the shipping and delivery of your order, please contact us at kweensempire5@gmail.com


Thank you-Kweensempire